Who we are
TravelChinaTools operates the website travelchinatools.com. For privacy questions, data requests, or account-related issues, contact us at support@travelchinatools.com.
For current website and service-policy purposes, the operator is identified on-site as TravelChinaTools. If the operator name or business contact details change later, this policy will be updated on the website.
What information we collect
- Information you submit directly, such as your name, email address, intake answers, travel dates, budget, interests, dietary constraints, and messages you send us.
- Order and fulfillment records, such as selected package, payment status, timestamps, itinerary versions, revision usage, and delivery-link activity.
- Limited transaction details from the payment provider shown at checkout, such as payment confirmation, amount, currency, processor order ID, and billing country when available. We do not store full card numbers.
- Technical and security data such as IP address, device or browser information, pages visited, referral data, and request logs used for fraud prevention, rate limiting, and service reliability.
- Cookie, local-storage, and similar browser data used for essential site behavior, security, checkout continuity, and user-interface preferences. See the Cookie Notice for details.
How we use personal data
- To operate the website, respond to messages, and deliver requested guides, tools, or services.
- To process paid itinerary-planning orders, send intake links, prepare itinerary versions, and provide updates through the private delivery page.
- To maintain account security, prevent abuse, investigate errors, and protect the site, users, and payment flow.
- To improve site content, tools, and user experience using aggregated usage and reliability signals.
- To comply with legal obligations, enforce our terms, resolve disputes, and keep business records.
Legal bases we rely on
Where privacy law requires a legal basis, we generally rely on contract performance to fulfill paid services and support requests, legitimate interests to secure and improve the site, consent where you voluntarily submit optional information or later opt into analytics or marketing, and legal obligation where recordkeeping or compliance duties apply.
When we share data
- Infrastructure and security providers, including hosting, CDN, storage, logging, and bot-protection services used to run the website.
- Payment processors and related fraud-prevention or invoicing providers used in the checkout flow.
- Transactional email providers used to send intake links, confirmations, service updates, and reply to support requests.
- Professional advisers, law enforcement, or regulators if required to protect rights, investigate misuse, comply with law, or resolve disputes.
- We do not sell personal data for money. If this changes, we will update this policy before doing so.
International transfers
Depending on where you are located and which providers are used to operate the site, your information may be processed in countries other than your own. When we rely on third-party providers, we expect them to use appropriate contractual, technical, and organizational safeguards for cross-border transfers.
Data retention
- Support emails and operational logs are kept only as long as reasonably necessary for security, debugging, support, and business records.
- Paid-order and itinerary records may be retained for longer periods to fulfill the service, manage included revisions, handle follow-up questions, keep tax or accounting records, and defend against disputes.
- If you ask us to delete data tied to an active order, we may need to retain minimum information required to complete the service, prevent fraud, or comply with law.
Your rights
Depending on where you live, you may have rights to access, correct, delete, export, or object to certain processing of your personal data, and to withdraw consent where consent is the legal basis. You may also have the right to complain to your local data-protection authority.
To make a request, email support@travelchinatools.com from the address tied to your request or order. We may need to verify your identity before completing sensitive requests.
Children
This site is intended for general travel-planning audiences and is not directed to children. Do not submit personal data for a child unless you are the parent or legal guardian and the information is necessary for a travel-planning request you are making.
Changes to this policy
We may update this Privacy Policy when site features, service workflows, legal requirements, or providers change. The latest revision date appears at the top of the page, and the updated version applies once published.