Scope of service
- The paid service is advisory-only itinerary planning for China trips.
- We provide route structure, day-by-day planning guidance, timing suggestions, accommodation-area advice, and related travel-planning recommendations based on the package you buy.
- We do not book flights, trains, hotels, attractions, or visas on your behalf unless a separate written agreement explicitly says so.
- We do not provide legal, immigration, medical, emergency-response, or personal-safety rescue services.
Order flow and delivery
- After successful payment, we send a secure intake link to the email address supplied in the order.
- Delivery timing starts after we receive sufficient intake information to begin substantive work.
- The final itinerary is delivered through a private token-based trip page and may also include a print-friendly browser view.
- Package-specific turnaround targets, included revisions, support windows, and deliverables are shown on the service and checkout pages and form part of your order.
Your responsibilities
- You must provide accurate dates, destinations, constraints, visa status, traveler mix, and contact information.
- You are responsible for verifying passports, visas, transport schedules, weather, attraction rules, and supplier terms before booking or traveling.
- If key facts change after work has started, we may need to adjust scope, timeline, or ask you to purchase a different package.
Revisions and scope changes
- Included revisions are limited to the package purchased and the revision type described at checkout.
- Major scope changes, such as adding cities, extending trip length substantially, changing traveler profile, or switching trip style, may require a new order or an upgraded package.
- If a package includes on-trip support, that support is limited to the published support window and quota for the package you purchased.
Cancellations and refunds
- Refund handling follows the package scope and delivery stage shown on the service and checkout pages at the time of purchase.
- If you request cancellation before we begin substantive personalized work on your order, we will review the request and may issue a refund where appropriate under the package terms and applicable law.
- Once we have reviewed a completed intake, started custom route research, or begun substantive personalized work, the order is treated as partially consumed and may no longer qualify for a full refund.
- Once the first personalized itinerary version or private delivery link has been delivered, the order is generally non-refundable except where required by law or where we fail to deliver the purchased service within the purchased scope.
- If we cannot deliver the purchased service within the promised scope due to our own error, we may offer a re-delivery, reasonable partial refund, or full refund depending on the circumstances.
- Duplicate charges should be reported promptly to support@travelchinatools.com so we can investigate and correct them before you open a payment dispute.
Chargebacks and disputes
If you believe there is a billing or delivery problem, contact us first at support@travelchinatools.com. We will review the order history, intake status, delivery timestamps, and correspondence in good faith. Filing a chargeback after receiving a personalized digital deliverable may affect continued support or revision availability for that order.
Changes to the service
We may update package names, prices, turnaround windows, and support rules over time. The package details displayed at the time you place and pay for an order control that order, unless a later written agreement says otherwise.